Al Sagr Insurance
Al Sagr National Insurance is a Dubai insurer set up in 1979 and listed on the Dubai Financial Market. It is a subsidiary of Gulf General Investments Company. It sells a travel plan called Musafir, alongside motor, medical, life, home and business cover.
At 30 June 2026 Al Sagr reported a total deficit of AED 125.3 million and shortfalls against the Central Bank's minimum capital requirement, solvency capital requirement and minimum guarantee fund. Grant Thornton gave no opinion on the 2025 accounts on 31 March 2026, and Crowe Mak gave no conclusion on its review of the June 2026 accounts on 14 August 2026. Both reports say a material uncertainty exists that may cast significant doubt on the company's ability to continue as a going concern.13
Out of 5 from 2,778 Google reviews across 8 offices
An average is not a sign of trust. Read recent reviews yourself before you decide.
What customers sayWhat customers say about Al Sagr Insurance
Al Sagr Insurance averages 2.8 out of 5 across 2,778 Google reviews of its UAE offices, read 11 Nov 2026. Offices range from 1.5 to 3.2. Those reviews cover everything it sells, not only travel insurance.
Read the Google reviews for each office
Al Sagr Insurance travel insurance
Al Sagr sells one travel plan, Musafir. Its product page lists emergency medical expenses, trip cancellation, delayed departure, lost or delayed luggage and terrorism compensation up to USD 100,000. Al Sagr's website gives no table of benefits, policy wording or price for it, so ask for them before you buy.
| Plan | Type | What it is |
|---|---|---|
| Musafir | Travel plan | The product page gives no limits except terrorism compensation up to USD 100,000. Al Sagr says it has a version that meets Swiss Schengen visa requirements.4 |
| Cover | With this insurer | Details |
|---|---|---|
| Emergency medical expenses | Included | The product page lists hospital and treatment costs, and the cost of getting you home if an emergency medical evacuation is needed.4 |
| Trip cancellation | Included | The product page says Al Sagr pays back prepaid, non-refundable trip costs if the trip is cancelled.4 |
| Delayed departure | Included | The product page lists extra costs such as meals and accommodation caused by the delay.4 |
| Lost or delayed luggage and stolen items | Included | Listed on the product page without a limit.4 |
| Terrorism | Included | Compensation up to USD 100,000.4 |
Policy documents
- Musafir travel insurance pageInsurer page, 2021
How to claim with Al Sagr Insurance
- Claims phone+971 4 702 8500
- Claim onlineOpen claim page
Steps
- Al Sagr's general claims page says to call 04 702 8500 with your policy number, an outline of what happened and your contact details.5
- Al Sagr then gives you a claim reference number and a list of the documents it needs, and may appoint a surveyor to assess the claim.5
- Al Sagr's website gives no assistance number for emergencies abroad and no travel claim form. Ask for both, and for the policy wording, before you travel.5
Not happy with a claim? Complain to Al Sagr Insurance at asnicgeneralclaims@alsagrins.ae first. How to complain about an insurer.
About Al Sagr Insurance
- Legal name
- Al Sagr National Insurance Co. (PSC)
- Founded
- 25 December 1979, by decree of the Ruler of Dubai1
- Type
- Insurance company writing general and life insurance1
- Owner
- A subsidiary of Gulf General Investments Company, which held 47.08% at 31 December 2025. Near East Investment Company held 8.75%.9
- Listed on
- Dubai Financial Market, symbol ASNIC, listed 4 December 20052
- Headquarters
- Bur Dubai, Dubai8
- UAE branches
- Head office in Bur Dubai, plus offices in Abu Dhabi, Musaffah, Al Ain, Sharjah, Ras Al Khaimah and Sheikh Zayed Road, Dubai. The contact page lists no Ajman office. The 2025 accounts list an Ajman branch.8
- Also sells
- Motor, Life, Medical, Home, Yachts and pleasure craft, Group life, Marine cargo, Marine hull, Property, Engineering, Liability7
- Central Bank
- Listed in the Central Bank of the UAE register, September 2026, number 166
Financial strength
At 30 June 2026 the company reported shortfalls against all three Central Bank solvency measures: AED 421.1 million on the minimum capital requirement, AED 436.4 million on the solvency capital requirement and AED 428.5 million on the minimum guarantee fund. AM Best withdrew its rating in April 2022 at the company's request.
| Agency | Grade | Covers | Date |
|---|---|---|---|
| AM Best | B (Fair), withdrawn, Negative when withdrawn13 | UAE company | 1 Apr 2022 |
News and official actions
- Official action
The company's disclosure under market rules on accumulated losses put them at AED 367,946,098, 160% of paid-up capital, at 30 June 2026. It said it was working on a recovery plan to submit to the Central Bank.10
- Official action
The company's 2025 report lists a Department of Health violation of AED 150,000 and three Department of Health late fee submissions of AED 3,753, AED 15,100 and AED 15,003, all settled that year.9
- Official action
The same report lists a UAE Central Bank late fees submission of AED 22,429 settled in 2025.9
- Shares resume trading on the Dubai Financial Market
MT Newswires reported that a trading suspension that began on 14 August was lifted after the company disclosed its board meeting results.14
- Auditor gives no conclusion on the June 2026 accounts
Crowe Mak cited accumulated losses of AED 367.95 million, 160% of share capital, non-compliance with Central Bank solvency requirements and a lack of information to support the going concern basis.3
- Board resolves to dismiss the chief executive
The board resolved to dismiss Abdel Muhsen Jaber and approved an acting general manager, subject to Central Bank approval.12
- Shareholders do not approve the 2025 accounts
The annual general assembly did not approve the 2025 balance sheet, the board's report or the discharge of the directors. It elected a new board for 2026 to 2029, subject to regulator approval.11
- Auditor gives no opinion on the 2025 accounts
Grant Thornton cited a loss of AED 143.8 million for 2025, accumulated losses of AED 328.8 million, 143% of share capital, and breaches of all three Central Bank solvency measures.1
Contact Al Sagr Insurance
- Phone+971 4 702 8500
- Emailasnic@alsagrins.ae
- Complaints emailasnicgeneralclaims@alsagrins.ae
- ComplaintsOpen complaints page
- HoursLive web chat runs 8 am to 4:30 pm, Monday to Friday.
- Head officeAl Sagr National Insurance Building, Diplomatic Area, Al Seef Road, Bur Dubai, PO Box 14614, Dubai
Branches (6)
| Branch | Address | Phone |
|---|---|---|
| Abu Dhabi | Office No. 2, Mohd Bin Sultan Al Dahiri Building, Sheikh Rashid Bin Saeed Al Maktoum 2nd St (Old Airport Road), Abu Dhabi | +971 2 6211777 |
| Al Ain | Office no. 8, floor 4, Lebanese Roaster Building, Salahudeen Al Ayyubi Street no. 116, Al Ain | +971 3 7640911 |
| Musaffah | Office No. 5, First Floor, Global Ascent Business Center, Sector M4, Musaffah, Abu Dhabi | +971 4 7028500 |
| Sharjah | Office no. 2, Al Hind Tower, Al Khan, Sharjah | +971 6 5724686 |
| Ras Al Khaimah | Office No. 601, Al Naeem Tower II, Al Jaza Street, Al Nakheel, Ras Al Khaimah | +971 7 2270055 |
| Al Mazaya shopping center | Shop G10, Al Mazaya shopping center, Sheikh Zayed Rd, Al Wasl Area, Dubai | +971 4 3399144 |
Common questions
Does Al Sagr sell travel insurance?
Yes, a plan called Musafir. The product page lists emergency medical expenses, trip cancellation, delayed departure, lost or delayed luggage and terrorism compensation up to USD 100,000, and says Al Sagr has a version for Swiss Schengen visa requirements. It gives no other limits.4
How do I make a travel claim with Al Sagr?
Al Sagr's general claims page says to call 04 702 8500 with your policy number, an outline of what happened and your contact details. Al Sagr then gives you a claim reference number and the documents it needs.5
Does Al Sagr Insurance meet the Central Bank solvency rules?
At 30 June 2026 it did not. The auditor's review report on its June 2026 accounts says the company is not in compliance with Central Bank solvency requirements. The accounts show shortfalls of AED 421,146,535 against the minimum capital requirement, AED 436,435,854 against the solvency capital requirement and AED 428,527,902 against the minimum guarantee fund.3
What do Al Sagr Insurance reviews say?
Al Sagr's eight UAE listings on Google Maps average 2.8 out of 5 from 2,778 reviews, as of 11 November 2026. The Bur Dubai head office has 3.0 from 1,133 reviews and the Abu Dhabi branch has 2.5 from 417. The listings are for the company as a whole, not for its travel insurance alone.16
Where is the Al Sagr National Insurance Company head office?
The head office is the Al Sagr National Insurance Building, Diplomatic Area, Al Seef Road, Bur Dubai, PO Box 14614, Dubai. The phone number is +971 4 7028500.8
Does Al Sagr Insurance have a credit rating?
AM Best affirmed a Financial Strength Rating of B (Fair) with a negative outlook on 1 April 2022 and withdrew it the same day, because the company asked to leave its rating process.13
Sources
19
1Al Sagr National Insurance, Financial Statements for the year ended 31 December 2025. Last checked 11 Nov 2026. Source document: Financial Statements for the year ended 31 December 2025
2Dubai Financial Market, ASNIC company profile. Last checked 11 Nov 2026. Source document: ASNIC company profile
3Al Sagr National Insurance, market filing (Argaam copy), Condensed interim financial information, six months ended 30 June 2026. Last checked 11 Nov 2026. Source document: Condensed interim financial information, six months ended 30 June 2026
4Al Sagr National Insurance, Travel Insurance (Musafir). Last checked 12 Nov 2026. Source document: Travel Insurance (Musafir)
5Al Sagr National Insurance, General Claims. Last checked 12 Nov 2026. Source document: General Claims
6Central Bank of the UAE, CB Register September of 2026. Last checked 11 Nov 2026. Source document: CB Register September of 2026
7Al Sagr National Insurance, Medical Insurance. Last checked 11 Nov 2026. Source document: Medical Insurance
8Al Sagr National Insurance, Contact Us. Last checked 12 Nov 2026. Source document: Contact Us
9Al Sagr National Insurance, Integrated Report 2025. Last checked 11 Nov 2026. Source document: Integrated Report 2025
10Al Sagr National Insurance, market filing (Argaam copy), Detailed analysis of accumulated losses. Last checked 11 Nov 2026. Source document: Detailed analysis of accumulated losses
11Al Sagr National Insurance, Results of the Annual General Assembly Meeting. Last checked 11 Nov 2026. Source document: Results of the Annual General Assembly Meeting
12Al Sagr National Insurance, market filing (Argaam copy), Disclosure of the Board Meeting Results by Circulation. Last checked 11 Nov 2026. Source document: Disclosure of the Board Meeting Results by Circulation
13AM Best via Business Wire, AM Best Withdraws Credit Ratings of Al-Sagr National Insurance Company P.S.C.. Last checked 11 Nov 2026. Source document: AM Best Withdraws Credit Ratings of Al-Sagr National Insurance Company P.S.C.
14MT Newswires via Webull, Al Sagr National Insurance to Resume Trading on Dubai Bourse. Last checked 11 Nov 2026. Source document: Al Sagr National Insurance to Resume Trading on Dubai Bourse
15Trustpilot, Alsagr Insurance Co. Reviews. Last checked 11 Nov 2026. Source document: Alsagr Insurance Co. Reviews
16Google Maps, Al-Sagr National Insurance Company. Last checked 11 Nov 2026. Source document: Al-Sagr National Insurance Company
17Al Sagr National Insurance, Get a Quote. Last checked 12 Nov 2026. Source document: Get a Quote
18Al Sagr National Insurance, Customer Services. Last checked 12 Nov 2026. Source document: Customer Services
19Al Sagr National Insurance, General Insurance Complaints. Last checked 12 Nov 2026. Source document: General Insurance Complaints
- Owner
- Travelinsurance.ae research team
- Last review
- Next review due
- 10 Feb 2027
- Status
- Published