Orient Insurance
Orient Insurance is a Dubai insurer that was incorporated in 1980 and started operating on 1 January 1982. Al Futtaim Development Services Company controls it, and its shares are listed on the Dubai Financial Market. It sells Easy Journey travel insurance: outbound plans for UAE residents and inbound plans for visitors coming to the UAE.
Out of 5 from 3,566 Google reviews across 5 offices
- App Store1.247 ratings
- Google Play1.4168 ratings
An average is not a sign of trust. Read recent reviews yourself before you decide.
What customers sayWhat customers say about Orient Insurance
Orient Insurance averages 3.4 out of 5 across 3,566 Google reviews of its UAE offices, read 11 Nov 2026. Those reviews cover everything it sells, not only travel insurance.
Read the Google reviews for each office
Orient Insurance travel insurance
Orient sells Easy Journey outbound travel insurance to UAE residents in five plans, as single trip or annual multi-trip cover, and inbound plans for visitors coming to the UAE. The outbound wording says NEXtCARE Claims Management and Allianz Global Assistance administer the insurance for Orient.
| Plan | Type | What it is |
|---|---|---|
| Travel Secure Plus | Single trip or annual multi-trip | Emergency medical USD 1,000,000, trip cancellation or curtailment USD 10,000, baggage USD 5,000, personal liability USD 1,000,000. Worldwide, including or excluding the USA, Canada and the Caribbean.9 |
| Travel Safe Plus | Single trip or annual multi-trip | Emergency medical USD 100,000, trip cancellation or curtailment USD 1,000, baggage USD 1,000, personal liability USD 100,000. Worldwide, including or excluding the USA, Canada and the Caribbean.9 |
| Travel Lite Plus | Single trip or annual multi-trip | Emergency medical USD 50,000 and repatriation of remains USD 5,000. The plan table shows no baggage, cancellation or liability cover. Worldwide excluding the USA, Canada and the Caribbean.9 |
| Travel Family Plus | Single trip or annual multi-trip, family | Emergency medical USD 150,000 for the whole family, baggage USD 3,500, personal liability USD 100,000, no cancellation cover. Up to 2 adults and 8 children under 18, single parents included. Worldwide including the USA, Canada and the Caribbean.9 |
| Travel Senior Plus | Single trip or annual multi-trip, ages 71 to 79 | Emergency medical USD 50,000 with a USD 50 excess, repatriation of remains USD 5,000. The plan table shows no baggage, cancellation or liability cover.9 |
| Travel Inbound Gold | Visitors to the UAE, single trip | Emergency medical AED 150,000 for inpatient and outpatient treatment, evacuation AED 7,500, repatriation of remains AED 10,000. Sold for 30, 60 or 90 days, each with 10 extra days to match the visa grace period. Claims are settled by direct billing only.12 |
| Inbound Plus | Visitors to the UAE | Emergency medical USD 50,000, baggage USD 2,500, baggage delay and flight delay up to USD 500 each, loss of travel documents USD 500.11 |
| Easy Journey Business & Group | Business and group travel | Cover arranged for companies and groups. Orient asks you to call 04 253 1356 for details.8 |
| Cover | With this insurer | Details |
|---|---|---|
| Emergency medical expenses | Included | USD 1,000,000 on Secure Plus, USD 150,000 for the family on Family Plus, USD 100,000 on Safe Plus and USD 50,000 on Lite Plus and Senior Plus. No excess except USD 50 on Senior Plus. Follow-up treatment abroad is paid for up to 30 days after discharge if the treating doctor asks for it. Tell the assistance line about any hospital admission or costs over USD 250, or those costs are not paid.6 |
| Medical evacuation and repatriation | Included | Evacuation is paid within the medical limit, normally by scheduled airline or road ambulance, and by air ambulance in very serious cases. The treating doctor must certify you fit to travel. Repatriation of remains is USD 10,000 on Secure Plus, USD 7,000 on Safe Plus and Family Plus, and USD 5,000 on Lite Plus and Senior Plus.6 |
| Trip cancellation and curtailment | Depends on plan | USD 10,000 on Secure Plus and USD 1,000 on Safe Plus, with a USD 100 excess. Lite Plus, Family Plus and Senior Plus have none. Reasons include death, serious injury or illness of you, a travelling companion, a host or a close relative. Cutting a trip short needs Orient's agreement first and a certificate from the treating doctor.6 |
| Visa refusal | Depends on plan | Secure Plus pays up to USD 2,000 of cancellation costs if your visa is refused, provided you meet seven conditions, including applying at least 28 days before departure. Secure Plus and Safe Plus also pay USD 100 towards the visa application cost.6 |
| Flight delay | Depends on plan | The plan table pays USD 100 for every 3 hours on Secure Plus up to USD 1,000, USD 50 on Safe Plus up to USD 500, and USD 75 on Family Plus up to USD 750, after 3 hours. The section text in the same wording requires a delay of more than 6 hours. Lite Plus and Senior Plus have none.6 |
| Baggage | Depends on plan | USD 5,000 on Secure Plus, USD 3,500 on Family Plus and USD 1,000 on Safe Plus. With proof of purchase, one item, pair or set is limited to USD 250, or USD 100 on Safe Plus. Without proof, the most paid is 10% of the claim. Report theft or loss to the police within 24 hours. Lite Plus and Senior Plus have none.6 |
| Missed departure or connection | Depends on plan | USD 1,000 on Secure Plus and USD 250 on Safe Plus, for a replacement ticket when the carrier's delay makes you miss a connection. The ticket must be booked at least 24 hours before departure, and connections with less than 3 hours between flights are excluded.6 |
| COVID-19 | Depends on plan | The wording includes being diagnosed with COVID-19 under emergency medical cover, and pays quarantine accommodation up to USD 100 a day for 14 days if you are diagnosed during the trip.6 |
More cover details (11)
| Cover | With this insurer | Details |
|---|---|---|
| Personal liability | Depends on plan | USD 1,000,000 on Secure Plus and USD 100,000 on Safe Plus and Family Plus. Lite Plus and Senior Plus have none.9 |
| Baggage delay | Depends on plan | After 3 hours: USD 100 for every 3 hours up to USD 1,000 on Secure Plus, USD 50 up to USD 500 on Safe Plus, and USD 75 up to USD 750 on Family Plus. Get a property irregularity report within 7 days.6 |
| Winter sports | Optional extra | An extra on every outbound plan except Senior Plus, at double the premium up to age 70. Adds ski pack USD 500, ski equipment USD 300, delayed ski equipment USD 300, and piste and avalanche closure USD 150 each.9 |
| Terrorism | Optional extra | An extra on Secure Plus, Safe Plus and Family Plus at 25% more premium, up to USD 100,000 or the limit of the section claimed.9 |
| Golf and rental car excess | Optional extra | Golf cover on Secure Plus and Safe Plus at 25% more premium. Rental car excess up to USD 1,000 on Secure Plus only, at double the premium.9 |
| Sports and activities | Depends on plan | The wording sorts sports into three groups: covered at no extra cost, covered without personal liability, and not covered at all. Anything not listed is excluded unless Orient confirms it in writing.6 |
| Schengen visa | Included | The product page says all outbound plans meet Schengen visa rules. On Family Plus the wording gives EUR 30,000 for each parent and up to 8 children for travel to Schengen countries.4 |
| Area of cover | Depends on plan | Worldwide including the USA, Canada and the Caribbean, or worldwide excluding them. Trips inside your home country are excluded. The wording ties cover to UK Foreign Office advice on the date you booked: none for areas it advises against all travel to.6 |
| Trip length | Depends on plan | Annual cover is for trips of 92 days or less each, and no part of a longer trip is covered unless Orient agrees in writing. Single-trip cover is not extended beyond 92 days.6 |
| Age limits | Depends on plan | 0 to 70 at the date the policy is issued, or at the start date for annual cover. Travel Senior Plus has its own wording for older travellers.6 |
| Who can buy | Depends on plan | The product page says all travellers must be UAE residents, the trip must begin and end in the UAE, and you must buy before you leave. The wording's header says the policy is for residents of GCC countries.4 |
Published prices
- Orient's outbound premium chart, in force from 14 August 2020 and linked from its product page on 12 November 2026, including 5% VAT, per person: a 5-day trip costs AED 140.35 on Secure Plus worldwide, AED 102.10 excluding the USA, Canada and the Caribbean, AED 82.60 and AED 65.35 on Safe Plus, AED 54.85 on Lite Plus and AED 318.85 on Senior Plus. Family Plus is AED 114.10 per family.9
- Annual multi-trip on the same chart: AED 1,001.93 on Secure Plus worldwide and AED 958.85 excluding the USA, Canada and the Caribbean, AED 770.93 and AED 727.85 on Safe Plus, AED 528.35 on Lite Plus, AED 833.93 on Family Plus and AED 2,881.43 on Senior Plus.9
- Travel Inbound Gold, including 5% VAT: AED 48 for 30 days, AED 80 for 60 days and AED 100 for 90 days up to age 70, and AED 192, AED 320 and AED 400 for ages 71 to 79.12
Check before you buy
- Claims related to a medical condition if, when you bought the policy or booked the trip, you were on regular prescribed medication, had seen a doctor for any condition in the past 6 months, or were waiting for treatment or test results. The same test applies to a travelling companion, host or close relative.6
- Pregnancy or childbirth if you are more than 24 weeks pregnant when the journey begins.6
- War, riots, invasion, hostilities, civil war, civil commotion, rebellion, military force, coup and weapons of mass destruction. Political risk is a separate exclusion.6
- Any epidemic or pandemic, which the product page lists among its major exclusions. The wording includes COVID-19 under medical cover, so ask Orient which applies before you buy.4
Policy documents
- Easy Journey Outbound policy wordingsPolicy wording, 2021
- Easy Journey Outbound (Senior) policy wordingsPolicy wording, 2021
- Travel outbound plans, cover and premium chartTable of benefits, 2020
- Inbound Plus policy wordingPolicy wording, 2021
- Travel Inbound Gold, cover and premium chartTable of benefits, 2020
How to claim with Orient Insurance
- Claims phone, 24-hour emergency medical assistance+971 4 270 8706
- Claims phone, other claims+971 4 270 8705
- Claims email, emergenciesinternational_dept@nextcarehealth.com
- Claims email, other claimsorient.travelinsurance@alfuttaim.com
- Claim onlineOpen claim page
Steps
- If you are admitted to hospital, need evacuation or repatriation, need to cancel or cut short the trip, or expect treatment to cost more than USD 250, call the 24-hour emergency line on +971 4 270 8706 or email international_dept@nextcarehealth.com for approval first. Give your age and policy number and say you are insured with Orient Easy Journey.5
- For a minor illness or accident, pay the costs where you can and claim them back when you return.6
- For any other claim, call +971 4 270 8705 and ask for a claim form, or email orient.travelinsurance@alfuttaim.com. Emails must be under 5 MB. The wording gives the postal address as Easy Journey travel insurance claims department, c/o NEXtCARE Claims Management L.L.C, Eiffel Boulevard Limited Building (Eiffel 2), 1st floor, Umm Al Sheif, Sheikh Zayed Road, P.O. Box 80864, Dubai.5
- Send the completed form with the documents listed here within 30 days of your return home, and keep photocopies of everything.6
Documents to have ready
- Original booking invoices and travel documents showing the dates and times of travel6
- Original receipts and bills for the costs you are claiming6
- Details of any other insurance that may cover the same loss6
- Medical evidence from the treating doctor, including hospital admission and discharge dates6
- Written police report for theft or loss, obtained within 24 hours6
- Property irregularity report from the airline for baggage lost, damaged or delayed in transit6
- Written confirmation from the airline of the scheduled and actual departure times and the reason for a delay6
- Cancellation invoices, and a medical or death certificate for cancellation or curtailment6
- Contact Orient as soon as possible and within 30 days of your return home. Claims received after 30 days are not considered.6
- Get a property irregularity report from the airline within 7 days of a baggage delay, loss or damage, and write to the airline within 21 days about essential items you bought.6
Not happy with a claim? Use the Orient Insurance complaints page first. How to complain about an insurer.
About Orient Insurance
- Legal name
- Orient Insurance PJSC
- Founded
- Incorporated 22 July 1980. Started operating 1 January 1982.1
- Type
- Listed by the Central Bank of the UAE as a national insurance company. Orient Takaful PJSC has its own entry in the register, as a takaful company.3
- Owner
- Al Futtaim Development Services Company is the holding company and has control. The ultimate holding company is Al Futtaim Group LLC.1
- Listed on
- Dubai Financial Market, symbol ORIENT, listed 4 October 20062
- Headquarters
- Orient Building, Al Badia Business Park, Dubai Festival City, Dubai17
- UAE branches
- Head office in Dubai Festival City, plus offices in Jebel Ali, Sharjah, Ras Al Khaimah, Abu Dhabi and Al Ain.17
- Also sells
- Motor, Health, Home, Life, Medical malpractice, Commercial17
- Central Bank
- Listed in the Central Bank of the UAE register, September 2026, number 143
Financial strength
At 31 December 2025 Orient reported basic own funds of AED 3.56 billion against a solvency capital requirement of AED 1.32 billion. Its annual report says those two figures are unaudited.
Recent news
- AM Best affirms Orient's A (Excellent) rating
AM Best affirmed the financial strength rating of A (Excellent) and the long-term issuer credit rating of a+ for Orient Insurance and its subsidiaries, with a stable outlook.18
- S&P affirms Orient's A+ rating
S&P affirmed the A+ rating of Orient Insurance and its subsidiaries with a stable outlook.19
Contact Orient Insurance
- Phone+971 4 2531300
- Toll free800 674368
- ComplaintsOpen complaints page
- HoursMonday to Friday, 08:00 to 17:00. The Jebel Ali office opens at 09:00.
- Head officeOrient Building, Al Badia Business Park, Dubai Festival City, P.O. Box 27966, Dubai
Branches (5)
| Branch | Address | Phone |
|---|---|---|
| Jebel Ali | JAFZA View 19, Office No. LB190002, Ground Floor, Downtown Jebel Ali, P.O. Box 17292, Dubai | +971 4 8847471 |
| Sharjah | Jazeera Building 1, Office 301 & 302, 3rd Floor, Buhaira Corniche, next to Canal Al Qasba, behind Hilton Hotel, P.O. Box 6654, Sharjah | +971 6 5093 777 |
| Ras Al Khaimah | Al Naeem Twin Tower, Office No. 204, 2nd Floor, Corniche Al Qawasim St, Dafan, P.O. Box 33217, Ras Al Khaimah | +971 7 2260540 |
| Abu Dhabi | Business Avenue Tower, Office No. 102 & 103, First Floor, Salam Street, P.O. Box 37035, Abu Dhabi | +971 2 6763222 |
| Al Ain | Meli Iran Building, Office No. 4, M2 Floor, Al Ain Main Street, near Clock Tower, P.O. Box 18800, Al Ain | +971 3 7377012 |
Common questions
Does Orient sell travel insurance for visitors to the UAE?
Yes. Easy Journey Inbound is for visitors coming into the UAE and must be bought before the visitor leaves for the UAE. Orient lists single-trip and multi-trip inbound policies, with up to 14 days a trip on multi-trip cover, and senior plans for ages 66 to 79. The Travel Inbound Gold premium chart gives the senior band as 71 to 79.7
Can I buy Orient travel insurance after I have left the UAE?
No. Orient's product page says an outbound policy must be bought before you leave the UAE and cannot be bought once you have travelled.4
What number do I call for a medical emergency abroad?
Call Orient's 24-hour emergency line on +971 4 270 8706 or email international_dept@nextcarehealth.com. Call before treatment if you are admitted to hospital or costs are likely to pass USD 250. For other claims the number is +971 4 270 8705.5
How long do I have to claim on Orient travel insurance?
The outbound wording says to contact Orient as soon as possible and within 30 days of your return home. Claims received after 30 days are not considered.6
Is Orient travel insurance accepted for a Schengen visa?
Orient's outbound product page says all plans meet Schengen visa rules. On Travel Family Plus, the wording gives EUR 30,000 of medical cover for each parent and up to 8 children for travel to Schengen countries.4
How much does Orient travel insurance cost?
The premium chart linked from Orient's product page, in force from 14 August 2020, gives AED 54.85 for 5 days on Travel Lite Plus and AED 1,001.93 a year on Travel Secure Plus worldwide, including VAT. Get a quote at orientonline.ae for today's price.9
Is there an Orient Insurance app?
Orient publishes an app called Orient UAE. Its App Store page lists policy and claims summaries and buying travel and medical insurance online. The App Store showed version 3.2, last updated on 2 October 2021, with 1.2 out of 5 from 47 ratings as of 11 November 2026.20
Is Orient Insurance good?
AM Best affirmed Orient's financial strength rating of A (Excellent) with a stable outlook on 8 July 2026, and S&P affirmed its A+ rating with a stable outlook on 16 May 2024. On Google, 5 Orient offices in the UAE average 3.4 out of 5 across 3,566 reviews as of 11 November 2026, and those reviews cover everything it sells. Read recent reviews and the wording for your plan before you decide.18
Sources
21
1Orient Insurance, Annual Report 2025. Last checked 11 Nov 2026. Source document: Annual Report 2025
2Dubai Financial Market, ORIENT company profile. Last checked 11 Nov 2026. Source document: ORIENT company profile
3Central Bank of the UAE, CB Register September of 2026. Last checked 11 Nov 2026. Source document: CB Register September of 2026
4Orient Insurance, Easy Journey Outbound Travel Insurance. Last checked 12 Nov 2026. Source document: Easy Journey Outbound Travel Insurance
5Orient Insurance, Easy Journey. Last checked 12 Nov 2026. Source document: Easy Journey
6Orient Insurance, Easy Journey Outbound policy wordings, Undated in the text. File path 2021/01. Last checked 12 Nov 2026. Source document: Easy Journey Outbound policy wordings
7Orient Insurance, Easy Journey Inbound Travel Insurance. Last checked 12 Nov 2026. Source document: Easy Journey Inbound Travel Insurance
8Orient Insurance, Easy Journey Business & Group Travel Insurance. Last checked 12 Nov 2026. Source document: Easy Journey Business & Group Travel Insurance
9Orient Insurance, Travel outbound plans, cover and premium chart, Premium chart with effect from 14 August 2020. Last checked 12 Nov 2026. Source document: Travel outbound plans, cover and premium chart
10Orient Insurance, Easy Journey Outbound (Senior) policy wordings, Undated in the text. File path 2021/01. Last checked 12 Nov 2026. Source document: Easy Journey Outbound (Senior) policy wordings
11Orient Insurance, Inbound Plus policy wording, Undated in the text. File path 2021/01. Last checked 12 Nov 2026. Source document: Inbound Plus policy wording
12Orient Insurance, Travel Inbound Gold, cover and premium chart, File path 2021/01. Last checked 12 Nov 2026. Source document: Travel Inbound Gold, cover and premium chart
13Orient Insurance, Claim Intimation. Last checked 12 Nov 2026. Source document: Claim Intimation
14Orient Insurance, Contact Details. Last checked 12 Nov 2026. Source document: Contact Details
15Orient Insurance, FAQ. Last checked 12 Nov 2026. Source document: FAQ
16Orient Insurance, UAE Complaints. Last checked 12 Nov 2026. Source document: UAE Complaints
17Orient Insurance, UAE. Last checked 12 Nov 2026. Source document: UAE
18Orient Insurance, AM Best Affirms Credit Ratings of Orient Insurance. Last checked 11 Nov 2026. Source document: AM Best Affirms Credit Ratings of Orient Insurance
19Orient Insurance, S & P affirms A+ rating of Orient Insurance And Subsidiaries On Revised Capital Model Criteria; Outlook is Stable. Last checked 11 Nov 2026. Source document: S & P affirms A+ rating of Orient Insurance And Subsidiaries On Revised Capital Model Criteria; Outlook is Stable
20Apple App Store, Orient UAE. Last checked 12 Nov 2026. Source document: Orient UAE
21Google Play, Orient UAE. Last checked 11 Nov 2026. Source document: Orient UAE
- Owner
- Travelinsurance.ae research team
- Last review
- Next review due
- 11 May 2027
- Status
- Published